Returns/withdrawal period
It may happen that you want to return an order. Perhaps because you are not satisfied with the product or maybe there is another reason why you do not want to keep the order. Whatever the reason, you have the right to cancel your order without giving any reason within 14 days after receiving it. After cancellation, you have another 14 days to return the product. You will then be refunded the full order amount including shipping costs. Only the costs for the return from your home to the online store are at your own expense. If you make use of your right of withdrawal, the product will be returned to the merchant with all supplied accessories and - if reasonably possible - in its original condition and packaging. To make use of this right, you can contact us via info@aroma-essentials.eu. We will then refund the due order amount within 14 days after registration of your return, provided that the product has already been received in good order. If the product is damaged or the packaging is more damaged than necessary to try the product, we may pass on this depreciation in value of the product to you. So handle the product with care and make sure it is properly packaged when returning it.

Exchange a product?
Do you want to exchange your product? That is no problem at all. You can contact us via info@aroma-essentials.eu. However, you will be responsible for the return shipping costs.


I provided the wrong delivery address!
Accidentally provided the wrong delivery address? Please contact us as soon as possible. We will try to change the order for you.